Background
15+ Years of
15+ Years of
experience in the Field
The customer is a well established and practicing family medicine doctor with over 15+ years of experience in the field. He has been running his private practice for many years but had struggled with the maintenance and management of an ordinary medical practice trying to keep up with the daily flood of voicemails.
The Pain Areas
Missed Opportunities
Calls were dropped. Voicemails were saved under the wrong extensions. Messages were lost.
Patient Frustration
His patients faced constant struggles when trying to get through to his office.
Internal Stress
The current processes were taking heavy tolls on the staff who wanted to help but didn't know how.
Patient Frustration
His patients faced constant struggles when trying to get through to his office.
High Costs
His patients faced constant struggles when trying to get through to his office.
Complicated Features
The existing systems were also far too complex and loaded with unnecessary features
The Pain Areas
ExcellisIT compliant
messaging system
Patient Pass is a secure HIPAA compliant messaging system that is tailor-made for private clinics. Created by a doctor - it is specifically designed to meet the needs of not only his office but other offices he saw struggling with the same communication issues.
Key Features
Patient Chat
Live & secure chat feature to communicate easily with your patients
Bookings
Easily book, manage, track, and update all scheduled appointments
Video Chat
Secure video chat feature to facilitate telemedicine bookings
Team Chat
Internal secure chat to communicate easily with the other members of the clinic
To-Do Lists
Easy to track, assign, and complete tasks. You'll never have to look for that post-it again
HIPAA Compliant
Fully secure to ensure that your medical records are encrypted and private
Secure Storage
Fully secured storage of all e-Health Records and PHI
SaaS Model
With flexible subscription plans to find the right fit for your team
Our Technologies
ExcellisIT’s team has been conducting regular internal meetings to manage client requirements. Our team has consistently maintained the value of the products and services by conducting frequent assessments and integrating cutting-edgetechnology in the software development sector.
Challenges
ExcellisIT Compliance
Ensure data at rest and transmission is secured
Live Chat Security
Also, seamless bus replacement or exchanges during breakdowns or maintenance without impact on service was another significant challenge. The system had to immediately notify and inform students, drivers, and transportation officials of changed plans, to assure student safety and convenience. Required were sophisticated logistic and notification capabilities.
Resistance from Clinic Staff
The clinic staff were hesitant to use a complex system & so the system needed to be customized accordingly
Document Security
Needed to ensure that all uploaded documents were not compromised
Multiple Stakeholders
Coordination with the client, staff, HIPAA Consultant, and 3rd Party support
70%
Improvement in
Team Efficiency
Transparency
Increased transparency concerning clinic operations
200%
Increase in
Referrals From Existing Patients
Advanced Dashboards
To track conversion rates & guide business decisions
40%
Reduction in
Booking Time
Insightful Reports
To track all relevant data & drive strategic decision making
Solutions
Discovery
Our initial approach was just to feel out the client's vision for the application, understand his current pain areas, and establish a strong, open channel of communication. Throughout this phase, our goal was only on understanding the client's point of view.
The Hidden Value
19+ years of experience, with over 50+ successfully delivered projects in the healthcare industry. Through the discovery phase, we also planned demonstrations with some of our previous work in the domain to showcase our expertise.
Requirements Analysis
In this stage, we employed a two-step process to create the most value for the client.
1. Functional Requirements As is standard practice addition we broke down each function and performed a complete and thorough analysis of all thepossible use cases and scenarios.
Development
The build phase started with setting up the local staging environment, followed by platform-based code development of all the system interfaces with a systematic unit and integration testing strategy to ensure product quality.
Compliance and Testing
Our dedicated QA team spent weeks combing the system with a dual focus - one, to ensure that the product wascompliant with all the guidelines, and two, to ensureproduct quality and usability.
Launch
Once we were confident we created a launch strategy followed by the successful execution of the same. Once the product was live, we were able to receive ourHIPAA compliance certification.
Vinesh
Office Manager
Patient Pass has made a huge difference to our practice! We used to
get dozens of patient complaints every week about missed messages and not knowing their
lab results. But with Patient Pass, we get compliments about how fast we get back to
everyone. Our staff is
happier coming to work and the whole clinic feels more welcoming. We love it!
More reasons to trust us!
Excellis IT is building a skilled team in IT support, customer support, digital marketing, and back-office services for modern companies.
Excellis it is an esteemed ISO/IEC 27001:2022 certified company
We achieved the prestigious certification by MSME in 2019
We are certified by the Central Vigilance Commission
We are an honoured members of NASSCOM since 2022
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